The challenge before Polaris
Brighton & Hove City Council previously relied on an alternative digital system and manual paper-based processes. While functional, application processing was slow, leading to delays, re-keying of information and increased risk of human error. To answer these challenges, the council implemented Polaris’ highways licensing solution, which provided a modern user-friendly interface, improved processing speeds, and better integration capabilities.
Benefits realised with Polaris
- Increased Efficiency: Intuitive interface and faster processing capabilities significantly reduced the time required to handle applications.
- Enhanced User Experience: The user-friendly design led to fewer errors and reduced the need for support. External users found it easier to submit applications and track their status.
- Improved Data Management: Reporting tools enabled the council to gain insights into application trends, leading to more informed decision-making.
- Improved compliance: Mandatory customer document uploads allowed the council to adapt to changing needs and regulatory requirements.
- Increased applications: By implementing streamlined procedures to expedite applications, the software helped increase the number of licences processed in BHCC by 20 in the first year after digitisation.
- Reduced processing time: For A-boards, tables and chairs, and shop display licensing, the processing time for new applications and renewals has been reduced by 98%
Conclusion
By addressing the inefficiencies and limitations of the previous system, Polaris provided a robust, user-friendly, and reliable solution that enhanced operational efficiency and user satisfaction. The successful implementation of StarGo Software serves as a model for other councils looking to modernise their administrative processes and improve public services.
“Since implementing the licensing system, we have seen remarkable improvements in our operations. The new system has increased our efficiency, allowing us to process 20% more highway licenses compared to previous years. The streamlined procedures and enhanced digital features have significantly reduced administrative delays, resulting in faster application turnaround times. Our team can now focus more on critical network management tasks rather than being bogged down by manual processing. Overall, a game-changer for our department, greatly enhancing our service delivery and operational effectiveness.”
David Fisher, Head of Network Management, Brighton & Hove City Council
